Cancellation & Refund Policy

Digital content

Books, videos and subscriptions are digital services that start as soon as your payment is verified. Please read the free preview of a book, or watch the free part of a video, before you buy.

When we refund

• You paid twice for the same item by mistake.
• You sent more than the price (we refund the difference).
• We cannot give you access after you paid — for example, the book or video was withdrawn.
• A technical problem on our side prevents you from reading a book or watching a video you bought and we cannot fix it.
• Your payment was rejected but the money reached our number.

When we don't refund

• You changed your mind after access started.
• Unused days of a subscription period.
• Accounts closed for breaking our Terms of Service.

Cancelling a subscription

Subscriptions never renew automatically, so there is nothing to cancel — if you do not renew, it ends at the end of the period and nothing more is charged.

To cancel a submitted payment before we verify it, tell us via the Contact page.

Requesting a refund

Write to us from the Contact page within 7 days of payment with:

• the email of your account
• the bKash transaction ID and the number you paid from
• the reason for the refund

Approved refunds are sent to the bKash number the payment came from, usually within 7 working days. bKash transaction fees (if any) may be deducted. Access to the refunded book, video or subscription ends when the refund is made.